The Influence of Social Media Information Quality on Public Trust in Community Service Institutions

Abstract

Background: The Influence of Social Media Information Quality on Public Trust in Community Service Institutions addresses a recurring challenge in community-facing organizations: communication activity can expand without producing meaningful participation or durable public value. Aims: This article develops a conceptual framework explaining how social media information quality can support public trust, service confidence, and constructive engagement. Review Method: An integrative conceptual review connects communication, participation, stakeholder, institutional, and organizational-learning literature. No primary survey, interview, experimental, or administrative data are claimed. Results and Conclusion: The synthesis identifies three linked mechanisms - accuracy, relevance, timeliness, and verifiability - operating under conditions of accountable governance, adequate capability, and inclusive access. Benefits may weaken when rumor amplification, inconsistent updates, and inaccessible language. Contribution: The article offers diagnostic questions, propositions for empirical testing, and an implementation pathway for community organizations.