The Impact of Influencer Marketing on Local SME Brand Awareness

Authors

  • Farida Yulianty Universitas Sangga Buana YPKP, Indonesia Author
  • Adang Haryaman Universitas Logistik dan Bisnis Internasional, Indonesia Author

Keywords:

marketing, community development, awareness

Abstract

Background: The Impact of Influencer Marketing on Local SME Brand Awareness has practical relevance for community-facing organizations because visible activity does not necessarily translate into durable organizational or stakeholder outcomes. In community-oriented organizations and local stakeholders, managers must coordinate brand promises, product information, customer journeys, campaign messages, service encounters, and feedback while responding to expectations from customers, local enterprises, marketing teams, service staff, and community intermediaries. A program may expand reach or participation and still underperform when responsibilities are unclear, information is fragmented, or attention metrics that do not translate into durable demand. Aims: This article develops a capability-based framework explaining how the impact of influencer marketing on local sme brand may contribute to awareness, understanding, and behavioral response. It distinguishes simple activity from coordinated capability and identifies boundary conditions that can weaken otherwise positive relationships. Research Method: The paper uses an integrative conceptual review of established literature relevant to the focal domain, organizational capabilities, stakeholder relationships, and learning. It does not claim primary survey, interview, experimental, or transaction data. Results and Conclusion: The synthesis identifies four mutually dependent mechanisms: relevant value proposition, experience consistency, credible social communication, and market learning loop. Their value depends on transparent governance, usable information, proportionate participation requirements, and a review process that converts exceptions into improvement. The article argues that higher activity alone is an inadequate indicator of success because benefits can coexist with hidden workload, exclusion, dependency, or weakened trust. Contribution: The article contributes a diagnostic framework, linked performance indicators, six propositions for empirical testing, and a fivestage implementation pathway that can be used in resource-constrained community organizations.

Downloads

Download data is not yet available.

References

Aaker, D. A. (1991). Managing Brand Equity. Free Press.

Barney, J. (1991). Firm resources and sustained competitive advantage. Journal of Management, 17(1), 99-120.

Cohen, W. M., & Levinthal, D. A. (1990). Absorptive capacity: A new perspective on learning and innovation. Administrative Science Quarterly, 35(1), 128-152.

Cronin, J. J., & Taylor, S. A. (1992). Measuring service quality: A reexamination and extension. Journal of Marketing, 56(3), 55-68.

Deming, W. E. (1986). Out of the Crisis. MIT Press.

Eisenhardt, K. M., & Martin, J. A. (2000). Dynamic capabilities: What are they? Strategic Management Journal, 21(10-11), 1105-1121.

Freeman, R. E. (1984). Strategic Management: A Stakeholder Approach. Pitman.

Gronroos, C. (1984). A service quality model and its marketing implications. European Journal of Marketing, 18(4), 36-44.

International Co-operative Alliance. (2015). Guidance Notes to the Co-operative Principles. International Co-operative Alliance.

International Labour Office. (2013). Resilience in a Downturn: The Power of Financial Cooperatives. International Labour Office.

Kaplan, R. S., & Norton, D. P. (1992). The balanced scorecard: Measures that drive performance. Harvard Business Review, 70(1), 71-79.

Keller, K. L. (1993). Conceptualizing, measuring, and managing customer-based brand equity. Journal of Marketing, 57(1), 1-22.

Kotler, P., & Keller, K. L. (2016). Marketing Management (15th ed.). Pearson.

Morgan, R. M., & Hunt, S. D. (1994). The commitment-trust theory of relationship marketing. Journal of Marketing, 58(3), 20-38.

Oliver, R. L. (1999). Whence consumer loyalty? Journal of Marketing, 63(Special Issue), 33-44.

Ostrom, E. (1990). Governing the Commons: The Evolution of Institutions for Collective Action. Cambridge University Press.

Otley, D. (1999). Performance management: A framework for management control systems research. Management Accounting Research, 10(4), 363-382.

Parasuraman, A., Zeithaml, V. A., & Berry, L. L. (1988). SERVQUAL: A multiple-item scale for measuring consumer perceptions of service quality. Journal of Retailing, 64(1), 12-40.

Sen, A. (1999). Development as Freedom. Oxford University Press.

Teece, D. J. (2007). Explicating dynamic capabilities: The nature and microfoundations of sustainable enterprise performance. Strategic Management Journal, 28(13), 1319-1350.

Downloads

Published

2026-09-25

How to Cite

The Impact of Influencer Marketing on Local SME Brand Awareness. (2026). KRIEZ ACADEMY: Journal of Development and Community Service, 3(02). https://kriezacademy.com/index.php/kriezacademy/article/view/109