“A THE INFLUENCE OF CUSTOMER EXPECTATIONS ON BANK SERVICE PERFORMANCE AND BANK CUSTOMER SATISFACTION AND ITS EFFECT ON CUSTOMER TRUST”, KRIEZ ACADEMY, vol. 1, no. 1, pp. 1–14, Dec. 2023, Accessed: Mar. 24, 2026. [Online]. Available: https://kriezacademy.com/index.php/kriezacademy/article/view/2