A THE INFLUENCE OF CUSTOMER EXPECTATIONS ON BANK SERVICE PERFORMANCE AND BANK CUSTOMER SATISFACTION AND ITS EFFECT ON CUSTOMER TRUST. KRIEZ ACADEMY: Journal of Development and Community Service, [S. l.], v. 1, n. 1, p. 1–14, 2023. Disponível em: https://kriezacademy.com/index.php/kriezacademy/article/view/2.. Acesso em: 30 sep. 2026.